Privacy Policy

Effective Date: 13 September 2026
Last Updated: 13 September 2026

Karigar Mall (“Karigar Mall”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information of customers, visitors, artisans, sellers, and other users of our website and marketplace.

This Privacy Policy explains how Karigar Mall collects, uses, stores, shares, and protects personal information when you access or use our website, create an account, purchase products, communicate with us, register as a seller/artisan, or otherwise interact with our services.

By using Karigar Mall, you acknowledge that you have read and understood this Privacy Policy.

1. About Karigar Mall

Karigar Mall is an online marketplace intended to connect customers with artisans, handicraft makers, and sellers offering handcrafted and related products.

Because Karigar Mall operates as a marketplace, certain information may need to be shared with the relevant seller/artisan, logistics provider, payment service provider, or other service provider to fulfil an order or provide the requested service.

2. Information We Collect

Depending on how you use Karigar Mall, we may collect the following information:

A. Information You Provide

This may include:

  • Full name
  • Email address
  • Mobile/telephone number
  • Billing and shipping address
  • Account login information
  • Order and purchase details
  • Payment-related information required to process transactions
  • Product reviews, ratings, questions, and feedback
  • Customer support and grievance communications
  • Information submitted when applying to become a seller/artisan
  • Any other information you voluntarily provide to us

We do not generally need to store complete payment-card or banking credentials when payment is processed through a third-party payment service provider.

B. Information Collected Automatically

When you use our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser and device information
  • Operating system
  • Website pages visited
  • Referring pages
  • Date and time of access
  • General usage and interaction information
  • Cookies and similar technologies

3. How We Use Your Information

We may use personal information for legitimate business and service purposes, including to:

  • Create and manage customer accounts
  • Process and fulfil orders
  • Arrange shipping and delivery
  • Process refunds, cancellations, and returns
  • Communicate order updates
  • Provide customer support
  • Respond to complaints and grievances
  • Connect customers with relevant marketplace sellers where necessary
  • Verify seller/artisan information
  • Prevent fraud, misuse, abuse, and unauthorized transactions
  • Maintain and improve the website and marketplace
  • Personalize website functionality and user experience
  • Send service-related communications
  • Send promotional communications where legally permitted and where applicable consent has been obtained
  • Maintain business, transaction, tax, accounting, and legal records
  • Comply with applicable laws, regulations, court orders, and governmental requirements

4. Cookies and Similar Technologies

Karigar Mall may use cookies and similar technologies to:

  • Keep users signed in
  • Maintain shopping carts
  • Remember preferences
  • Understand website usage
  • Improve website performance
  • Provide relevant functionality
  • Measure marketing and website performance

You may be able to control or disable cookies through your browser settings. Certain website functions may not operate properly if essential cookies are disabled.

5. Sharing of Personal Information

Karigar Mall does not sell personal information merely for the purpose of selling personal data.

We may share relevant information with trusted third parties where reasonably necessary to operate the marketplace, including:

Sellers and Artisans

Information necessary to fulfil an order may be shared with the seller/artisan responsible for the relevant product.

Payment Service Providers

Payment information may be processed by third-party payment gateways or financial service providers.

Logistics and Delivery Partners

Relevant information, such as name, address, mobile number, and order information, may be shared with delivery and logistics partners for delivery and related services.

Technology and Service Providers

We may use third-party providers for hosting, website infrastructure, analytics, communications, security, customer support, email, and other operational services.

Government and Legal Authorities

We may disclose information where required or permitted by applicable law, regulation, legal process, court order, or governmental authority.

6. Seller and Artisan Information

Sellers and artisans may be required to provide information necessary for onboarding, verification, payments, taxation, compliance, customer communication, and order fulfilment.

Seller information may be displayed publicly where necessary for marketplace transparency, including seller/store name and other information permitted by applicable law.

7. Payment Security

Karigar Mall may use third-party payment gateways to process online payments.

We do not intentionally request customers to provide complete card passwords, UPI PINs, CVVs, or similar confidential authentication credentials through customer support channels.

Customers should never share OTPs, UPI PINs, passwords, card PINs, or other confidential authentication information with any person claiming to represent Karigar Mall.

8. Data Security

We take reasonable technical and organizational measures intended to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Therefore, while we work to protect your information, we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

  • Providing our services
  • Completing transactions
  • Maintaining business records
  • Resolving disputes
  • Preventing fraud and abuse
  • Complying with legal, accounting, tax, and regulatory requirements

When information is no longer required, it may be deleted, anonymized, or securely disposed of, subject to applicable legal obligations.

10. Your Privacy Rights

Subject to applicable law, users may have rights relating to their personal information, including rights concerning access, correction, withdrawal of consent, grievance redressal, and deletion/erasure where applicable.

Where processing is based on consent, consent may be withdrawn subject to applicable law and the consequences of such withdrawal.

Requests relating to personal data or privacy may be sent to:

Email: support@karigarmall.com

We may need to verify the identity of the requester before processing a privacy-related request.

11. Children’s Privacy

Karigar Mall is not intentionally designed to collect personal information from children.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

12. Third-Party Websites and Services

Our website may contain links, integrations, payment services, advertisements, or other features operated by third parties.

Their privacy practices are governed by their own policies. Karigar Mall is not responsible for the privacy practices or content of third-party websites or services.

13. Changes to This Privacy Policy

Karigar Mall may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or services.

The updated version will be published on this page with a revised “Last Updated” date.

14. Contact and Grievance

For privacy questions, complaints, or requests, contact:

Karigar Mall
WR Universe, Near White Rose Car Modification,
Bharatmall Chohatan Road, Sedwa,
Dist. Barmer, Rajasthan – 344706, India

Grievance: grievance@karigarmall.com
Support: support@karigarmall.com
Refunds: refund@karigarmall.com

We will make reasonable efforts to review and respond to grievances within the period prescribed under applicable law.

15. Governing Law

This Privacy Policy shall be governed by the applicable laws of India.

Nothing in this Privacy Policy is intended to limit any consumer or privacy rights that cannot lawfully be excluded or restricted.