Shipping & Delivery Policy
Effective Date: 13 September 2026
Last Updated: 13 September 2026
Karigar Mall is an online marketplace connecting customers with independent artisans and sellers. Because products are shipped by different sellers and may be handmade, customized, made-to-order, or produced after an order is placed, shipping and delivery timelines may vary by product and seller.
1. Order Processing
After an order is successfully placed and payment is confirmed, the relevant seller/artisan will process the order.
The estimated processing and dispatch time may be displayed on the relevant product page or during checkout.
Handmade and made-to-order products may require additional preparation time.
2. Estimated Delivery Time
Delivery estimates may vary depending on:
- Seller location
- Customer delivery location
- Product availability
- Product preparation time
- Courier/logistics partner
- Shipping method selected
- Weather conditions
- Public holidays
- Regional restrictions
- Force majeure events
- Other circumstances outside Karigar Mall’s reasonable control
Any delivery date shown on the website is generally an estimate unless expressly stated as a guaranteed delivery date.
3. Shipping Charges
Shipping charges, where applicable, will be displayed on the product page, cart, or checkout before the order is completed.
Shipping charges may vary depending on:
- Product size and weight
- Delivery location
- Seller location
- Shipping service
- Number of products
- Special handling requirements
Any applicable shipping charges will be payable by the customer unless otherwise stated.
4. Multiple Sellers / Multiple Shipments
Because Karigar Mall is a marketplace, products purchased from different sellers may be dispatched separately.
As a result:
- One order may arrive in multiple packages.
- Delivery dates may differ.
- Different tracking numbers may be provided.
- Shipping charges may vary depending on the products and sellers involved.
5. Tracking
Where tracking is available, Karigar Mall and/or the relevant logistics provider may provide tracking information.
Tracking information may take some time to become active after dispatch.
Customers should use only official tracking information or links provided through Karigar Mall or the relevant logistics partner.
6. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including:
- Name
- House/building number
- Street/locality
- City/town
- District
- State
- PIN code
- Valid mobile number
Karigar Mall and/or the seller may not be responsible for delivery failures caused by an incorrect or incomplete address supplied by the customer.
7. Change of Address
Customers should contact Karigar Mall as soon as possible if they need to change a delivery address.
An address change may not be possible once an order has been processed, dispatched, or handed over to the logistics provider.
Any additional delivery cost resulting from an approved address change may be payable by the customer where applicable.
8. Delivery Attempts
Delivery partners may make one or more delivery attempts according to their operational policies.
Customers should ensure that someone is available to receive the shipment at the provided address.
Repeated failed delivery attempts may result in the shipment being returned to the seller.
9. Damaged Package at Delivery
Customers should inspect the outer package, where reasonably possible, at the time of delivery.
If the package appears severely damaged, opened, tampered with, or otherwise compromised, customers should:
- Take photographs/videos of the package;
- Record the issue with the delivery partner where possible;
- Contact Karigar Mall promptly at refund@karigarmall.com;
- Keep the packaging and product in the condition received.
Customers should not discard packaging when a damage claim may be required.
10. Damaged Product After Delivery
If the product itself is damaged, defective, or materially different from the order, contact:
within the applicable period specified in the Return & Refund Policy or product listing.
Photographs and/or videos may be requested to investigate the issue.
11. Delayed Delivery
Delivery timelines are estimates and may occasionally be affected by circumstances outside the reasonable control of Karigar Mall or the seller.
If an order is significantly delayed, customers should contact:
Where a delay is attributable to the seller or marketplace and applicable law provides a cancellation/refund remedy, the customer’s applicable rights will not be restricted by this policy.
12. Lost Shipments
If tracking indicates that a shipment is lost, customers should contact Karigar Mall.
We may coordinate with the seller and logistics provider to investigate the shipment.
Depending on the circumstances, the resolution may include:
- Re-shipment/replacement, where available;
- Refund;
- Another appropriate resolution.
13. Incorrect or Missing Items
If you receive:
- The wrong product;
- The wrong quantity;
- A missing item;
- A materially different product; or
- An incorrect variant,
contact refund@karigarmall.com as soon as possible.
The issue may require verification with the seller and/or logistics partner.
14. International Shipping
Unless expressly stated otherwise on the website, Karigar Mall may initially provide shipping within India only.
If international shipping is offered for a particular product, additional conditions may apply, including customs duties, taxes, import restrictions, and customs clearance requirements.
Such charges may be payable by the customer unless expressly stated otherwise.
15. Handmade and Made-to-Order Products
Handmade and made-to-order products may require longer processing periods than ready-to-ship products.
The applicable processing time should be reviewed on the product page before placing an order.
Customers acknowledge that handmade production may involve reasonable variations in appearance and production time.
16. Seller Responsibility
Marketplace sellers/artisans are responsible for appropriately packaging products, preparing orders within the stated processing period, and handing shipments over to the applicable logistics provider.
Karigar Mall may facilitate communication and issue resolution between customers, sellers, and logistics partners.
17. Force Majeure
Karigar Mall and/or sellers shall not be responsible for delays caused by circumstances beyond reasonable control, including but not limited to:
- Natural disasters
- Floods
- Severe weather
- Fire
- Epidemics/pandemics
- Government restrictions
- Strikes
- Civil disturbances
- Transportation disruptions
- Network or infrastructure failures
- Acts of terrorism
- War or similar events
Where legally required, customers will retain applicable rights relating to cancellation, refund, or other remedies.
18. Contact Us
For shipping and delivery assistance:
Support: support@karigarmall.com
For refund/return issues:
Refund: refund@karigarmall.com
For grievances:
Grievance: grievance@karigarmall.com
Karigar Mall
WR Universe, Near White Rose Car Modification,
Bharatmall Chohatan Road, Sedwa,
Dist. Barmer, Rajasthan – 344706, India
19. Changes to this Shipping Policy
Karigar Mall may update this Shipping & Delivery Policy from time to time.
The latest version will be published on the website with the applicable “Last Updated” date.
